Thursday, September 25, 2008

MORE CALL CENTER BOO-BOOS!

Trainee: Ma'am this is GINA. (Using phonetics) G for Jesus (Whadda..!)..I for ice cream (OMG!)...N for ending (huhuhu...)..>A for Aileen...(geessshh...I'm not hearing this!)

Me: (After her call) Ahmm...Ms. Gina, please see me at my station.

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While listening to a Trainee's IVR:

Trainee : Hello, I'm looking for Mrs. _________.
Client: Yes, this is she.
Trainee: Oh, hi, Mrs. She...

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Telesales Trainee: Ma'am sige na PA-RE-JES-TER (paregister) na kayo para ma-avail nyo na yung services namin..

(Buti na lang hawak ko ang Customer Service and Collections)

Friday, September 12, 2008

CALL CENTER BOO-BOO

Overheard during one of my usual rounds:

Trainee:(talking to a Pinoy client)Hi Ma'am! Pilipino po ba kayo??

I feel like committing a crime.

Monday, September 08, 2008

CHANGES

Never have I imagined that I’d actually be mingling with the white-collared creatures in the corporate jungle. One minute I was in the bookstore browsing books on reading for preschoolers and the next minute I was already devouring books on soft skills and management.

For fifteen years or so I have tried to be the “dakilang guro” for some grade school and high school kids. It was only a couple of years ago that I suffered a worst case of burn-out and started to look for a high-paying job that wouldn’t require me to teach. I actually had qualms of quitting the “noblest” profession and venturing into a strange, new world of corporate suits and stilettos but the adventurous side of me just wanted to try luck. However, just when I thought I could finally get away from teaching, I sought for a trainer position in one of the call centers in the metropolis and I was able to get in.

Well, nothing’s really changed. It’s just that my responsibilities became broader and I have more migraine episodes to survive from. I have a certain group under my supervision and I hope that I could eventually raise good efficient leaders out of them. I take pride in these young girls who have been promoted into trainer status even if they look as if they have just gone through the adolescent stage. And I was like the Mother Hen to these ladies who occasionally pour their hearts out when they encounter problems with their families and their love life.

Generally, I simply enjoy where I am now. I believe I could maximize my skills and abilities here without actually being stressed and haggard unlike before. I like the people around me. I like the fact that I could sip free coffee and Milo in the morning when I come to work. I enjoy making tambay at the Sky Court, looking at the sunset or sometimes, the sunrise. (Amazing!)You know, simple perks. I’m also starting to like Kuya Raul, our maintenance man, who is also a walking load station, ready to supply us with e-loads and autoloads when you ran out of it. And of course, the free internet access of which I could use when I blog during my breaks. (Sorry, no Friendster and Youtube for us…huhuhu…)

I like me more than ever! :-)

Thursday, September 04, 2008

BACK TO BLOGSPOT

Hey you Blogger peeps! I'm back to my old home. I just realized my multiply site is rarely visited by blogger friends coz' they still have to undergo those registration chorvas. Quite a hassle, I must say.

So am back in this user-friendly, reliable blogspot. Teehee.